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I have a defective item, what now?
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What to do if the product is damaged in transit?
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What is the procedure for repairs and defects?
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How long does a defective item claim take?
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Can I get a discount for a defective item rather than returning it?
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Who can I contact if I have a claim on an item?
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Can you provide me with replacement parts for my item?
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My items are defective, can I exchange them?
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Why was the defective item refunded to me?
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An item I have already made a claim on has another defect. What is the process for further claims?